Customer Service

Build With Our Experience

As Alaskans we understand the challenges of building in Alaska. A short building season, limited transportation and the weather all play into your construction schedule.

100% Guarantee of Your Satisfaction

Call us or email us anytime if any product does not meet your complete satisfaction. We’ll issue a replacement product, a credit or your money back.

Damages or Shortages

Catalog orders are shipped F.O.B. Spenard Builders Supply, Anchorage, Alaska. Should merchandise for freight savings be available, we reserve the right to ship from any of our branch locations near you or our distribution center in Lakewood, Washington. In case of shortage or damage, notify the delivering transportation agent at once and file claim promptly. Any delay may cause you a loss. Spenard Builders Supply requires notification of shortages within (7) days of receiving your shipment.

Warranty

All General Electric and Whirlpool appliances have a one-year parts and labor warranty. Warranty work will be provided at the nearest factory authorized service center. Spenard Builders Supply is not liable for shipment charges to factory authorized service centers.

Prices

Prices provided are a firm offer that may be accepted and is valid only up to 14 calendar days from the date of this order and are good for only the items identified and the quantities specified. Once accepted, all shipments under the prices specified must be requested by the customer within 30 days calendar days from the expiration of the foregoing 14 calendar day. 

All prices are subject to change without notice. Special price quotes are available on volume shipments. Email or call the online sales department at onlinesales@sbsalaska.com or 1-800-844-9313

Shipping

When necessary to package merchandise for proper shipping, crating will be added to your bill. See shipping info for more info. SBS is not liable for items lost in the mail. Claims must be made to the U.S. Post Office.

Contact Us

Email: onlinesales@sbsalaska.com
Phone: 1-800-844-9313
Contact Us Online Form